Front Office Group Coordinator- Signia by Hilton Orlando Bonnet Creek

Location Orlando, FL (32821)
Job Type Full Time
Posted 58 days ago
Company Hilton

Signia by Hilton Orlando Bonnet Creek is looking to welcome a Groups Coordinator for the Front Office! The ideal candidate would have front office experience as well has having worked as a group coordinator, pre-arrival coordinator or sales coordinator.

Schedule would be Monday-Friday 8:30AM-5:00PM - Flexibility on these shifts and other shifts (weekend, evenings) is necessary.

Why work for Hilton? Check out the Benefits!

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

  • Access to your pay when you need it through DailyPay
  • Health insurance
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Go Hilton travel discount program
  • Best-in-Class Paid Time Off (PTO)
  • Supportive parental leave
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

What will I be doing?

  • As a Groups Coordinator for the Front Office, you would complete the group and guests' pre-registration and registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests, room rate, and specific group concessions.
  • Pre-blocks all VIP and specific accommodations and special requests at least 2 days prior to arrival. Prioritizes daily room assignments (ie, Tours). Makes appropriate selection of rooms based on guest needs.
  • Codes electronic keys. Non-verbally confirms the room number and rate.
  • Provides welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Pre-blocks all guests with special requests.
  • Reviews Group Resumes for groups details accuracy. Monitor group resumes ensuring that all reservations related information is applied properly. Looks for special requests, coding issues and billing requirements. Set up group billing within OnQ system for assigned groups if necessary.
  • Promptly answers the telephone using positive and clear English. Inputs messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail, small packages and facsimiles for customers as requested
  • Assist in ensuring proper communication of group requests to the Front Office team and distribute group reports according to resume specifications. Monitors and charges No Shows and Late Cancels daily.
  • Perform functions of the Pre-Arrival Coordinator, when needed.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!